Social Care

SOCIAL CARE

The best way to connect your brand with people on a personal level

Great Customer Service Through Social Media

"Social care" is not a new concept, yet providing multi-channel support that includes social media can present real challenges for B2B and B2C companies both large and small—as well as opportunities to positively impact sales and customer loyalty. The reality is that customer service expectations are rising year over year and consumers are looking to brands to create a seamless experience that spans the showroom floor to the Facebook timeline. Simply having a social media presence is no longer enough; you need to be a social media rock star.

Why Us?

Multi-Channel Support

Social CRM integration

Approval Workflows

What we offer?

Facebook, Forums & Blogs Conversations Integration

Automatically Ticket Converted

Immediately Respond To and Resolve Issues

Turn Public Conversion to Private Conversation

Provide Personalized Service Experiences

Agent Activity Analysis & Report

benefit across departments

Integrating social customer-care efforts with service operations while also boosting coordination across the full range of social-media functions will probably become an increasingly important part of many companies’ strategies for engaging customers.

benefit across communties

Regular monitoring of your company's social media pages combined with savvy use of the sites can elevate your customer service efforts from acceptable to exceptional. The better your social care, the more social traffic you can expect, and this is a good thing!

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