Customer Community

CUSTOMER COMMUNITY

Unleashing the Power of Your Customer Base

The Shortest Distance to Customer


Having a customer community built into your company’s website offers customers a hub to interact and support one another. These communities are often moderated by advocates. The customer community acts as a news source about your products and company and a place to gather tips from seasoned users. Customer communities also generate ideas to improve products or services. Giving the customers a voice on a product or service gives them a deeper connection with your company. This increases retention rate and overall profitability.

Why Us?

Automatic Ticket Converted

Advocacy Gammification

Multi-channel Integration

What we offer?

Personalization Context

Integrated Facebook Inbox, Zalo, Viber, ect

Help Desk & Social Support

User Labels

Mobile Apps

Ticketing

benefits across departments

In today’s competitive marketplace, companies are working to maximize their opportunities and define the underlying strategy of embracing an online community to connect, engage and extend relationships with customers, employees and partners. From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and audience needs and aligns with existing businesses processes and systems.

benefits across communities

Today, more than ever, companies need to be better connected with their customers and partners. The popularity of crowd sourcing in social communities, the level of engagement on social media platforms like Facebook and Zalo, and the increase in connected mobile devices have all combined to create a new generation of customers and partners who have expectations for how they engage with a company.

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